Shipping Policy

Last updated: August 10, 2026

At Veloxly, we are committed to delivering your orders safely and on time. Please review the following shipping information before placing your order.

1. Order Processing

Orders are processed after they are successfully placed and confirmed.

We aim to prepare your order for shipment as quickly as possible. Processing times may vary depending on product availability, order volume, and other circumstances.

Once your order has been shipped, you may receive shipping or tracking information where available.

2. Delivery Time

Our standard delivery time is:

5–7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances beyond our control.

Business days generally exclude weekends and public holidays.

3. Shipping Charges

Free shipping is available on all eligible orders.

There are no standard shipping charges added to eligible orders at checkout.

4. Delivery Areas

Veloxly delivers to locations supported by our available courier services.

Please make sure that your name, phone number, and delivery address are correct when placing your order. Incorrect or incomplete information may cause delivery delays.

5. Tracking Your Order

Where tracking is available, tracking details may be provided after your order has been dispatched.

You can use the provided tracking information to check the status of your shipment.

6. Delivery Delays

While we aim to deliver orders within 5–7 business days, delays can sometimes occur due to circumstances outside our control, including:

• Severe weather

• Public holidays

• Courier delays

• Incorrect or incomplete delivery information

• High order volumes

• Unexpected logistical issues

• Other unforeseen circumstances

If your order is delayed, please contact our customer support team for assistance.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

If an order cannot be delivered because of an incorrect or incomplete address or contact information provided by the customer, additional arrangements may be required to attempt delivery again.

8. Damaged Packages

If your package appears damaged when delivered, please contact Veloxly Customer Support as soon as possible.

We may request photos or videos of the package and product to investigate the issue and determine the appropriate resolution.

9. Missing or Lost Orders

If you believe your order has been lost or has not arrived within the expected delivery period, please contact us with your order number.

We will work with the relevant courier service to investigate the shipment and assist you.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact Veloxly Customer Support through the contact details provided on our website.

By placing an order with Veloxly, you acknowledge and agree to the terms outlined in this Shipping Policy.