Refund & Return Policy

Last updated: August 10, 2026

At Veloxly, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 7 days of delivery, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

• The return request must be made within 7 days of receiving your order.

• The product must be unused and in its original condition.

• The product should be returned with its original packaging, accessories, tags, and other included items.

• Products that have been damaged or used after delivery may not be eligible for a return.

• Proof of purchase or order details may be required.

2. How to Request a Return

To request a return, please contact our customer support team within 7 days of delivery and provide:

• Your order number

• Product name

• Reason for the return

• Photos or videos of the product, if applicable

Our team will review your request and provide return instructions if the request is approved.

3. Return Shipping

Return shipping costs are the responsibility of the customer.

Please make sure the product is securely packed to prevent damage during return shipping. Veloxly is not responsible for products damaged or lost while being returned by the customer.

4. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, you will receive a full refund of the eligible purchase amount through the applicable payment method.

Please note that the time required for the refund to appear in your account may depend on your bank or payment provider.

5. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photos/videos showing the issue so that our team can investigate and assist you.

6. Non-Returnable Situations

A return may be refused if:

• The return request is made after the 7-day return period.

• The product has been used, damaged, or altered by the customer.

• The product is returned without its original packaging or included accessories.

• The product is damaged due to improper handling by the customer.

7. Order Cancellations

If you want to cancel your order, please contact us as soon as possible. Cancellation requests cannot be guaranteed once an order has been processed or shipped.

8. Contact Us

If you have any questions about returns or refunds, please contact Veloxly Customer Support through the contact details provided on our website.

We reserve the right to review each return request and determine eligibility according to this policy.